Delivery & Payment


Customer Information

Rolf Knie Kunst AG, Rütistrasse 165, 8645 Jona

Our full address can be found in the Imprint

Order Process

Once you have found the desired product, you can add it to the shopping cart by clicking the "Add to Cart" button. You can view the cart's contents at any time by clicking the "Cart" link. You can also remove products from the cart at any time. If you want to purchase the products in the cart, click the "Checkout" button. You will then be asked to enter your personal details, choose a payment method, and confirm that you have read the customer information. You can cancel the order process at any time or complete it by clicking the "Submit" button.


Contract Conclusion

By entering your personal data and clicking the "Submit" button in the final step of the order process, you place a binding order for the products in the shopping cart. You will receive an order confirmation via email. The purchase contract is concluded with our order confirmation or delivery of the goods. Please refer to our Terms & Conditions for more details.


Shipping Costs and Delivery

Shipping costs depend on the quantity of ordered goods and the shipping method. These costs will be clearly communicated to you before placing your binding order.


Stock

We keep almost all products in stock. The exact stock status for each product can be found on the respective product detail page. After new orders, the stock display is updated with a delay by the inventory management system, which may lead to discrepancies in some cases.


Delivery

We ship the products via Swiss Post within Switzerland and Liechtenstein. At the moment, we do not offer international deliveries. The shop automatically calculates the shipping fee based on the weight of the items in the cart.


Costs

Weight Categories

Priority Delivery

Standard Delivery

Package up to 2 kg

9.50

7.50

Package up to 5 kg

10.50

9.50

Package up to 10 kg

15.50

12.50

Package up to 20 kg

20.50

18.50

Package up to 30 kg

28.50

26.50

Prices in CHF, including VAT, valid from 1.1.2020.


When Will You Receive Your Products?

Orders placed on rolfknieshop.ch are processed once or twice a week. During the Christmas season and before Easter, orders are processed daily.
If ordered products are out of stock, delivery may be delayed. We will inform you via email if the delivery takes longer than 14 days.
If you need a faster delivery of in-stock products, select "Priority Delivery" at checkout. We will ship your order the same business day using Swiss Post's PostPac Priority service.


Payment Methods

You can choose to pay via advance payment, check payment, or credit card.


Advance Payment

Bank transfers take longer to process. Payments can be made in Swiss Francs (CHF) or Euros (EUR).
Our bank details:
St.Galler Kantonalbank, 8640 Rapperswil
Bank Clearing: KBSGCH 22
IBAN: CH95 0078 1625 4038 2200 0

Invoice

We kindly ask for your understanding that we only ship goods against advance payment.

Check Payment

Check payments are accepted in Swiss Francs (CHF) or Euros (EUR).

Credit Card Payment

We use the secure online payment platform Saferpay by SIX Card Solutions. Saferpay meets all high-security standards required by banks and credit card institutions.
For your security, we do not store your credit card details. You will need to enter them again for each transaction.
During checkout, you will be redirected to the Saferpay payment portal, where you can select your preferred credit card and review your order.
We accept the following credit cards: VISA, MASTER-CARD, AMEX.


Prices

All prices are final prices and include the statutory VAT.
Further details can be found on the product pages.


Data Protection

For your security, we do not store any credit card details. Therefore, you must enter your information again for each purchase.
To enable secure credit card payments in our shop, we work with the widely used E-Payment solution Saferpay by Telekurs AG.
We do not share your data with third parties, except for the necessary information required for successful credit card transactions with Saferpay and the respective bank.
We comply with the legal provisions of the Swiss Data Protection Act. Protecting your privacy is important to us. You can view your data at any time.

We Store the Following Data per Customer:

For secure order processing:

  • Address details
  • Orders
  • Information necessary for order processing

For your convenience:

  • Shopping cart contents until emptied or logged out
  • Your account details for personal account use
  • Order status
  • Return status

We use your email address to inform you about your order in our online shop. Additionally, we may use your email address and postal address to notify you about new products from rolfknie.ch.
You can inform us at any time if you no longer wish to receive newsletters or promotional materials from rolfknie.ch.