General Terms and Conditions
The following terms and conditions have been established to ensure clarity in business transactions for our customers and regulate the relationship between Rolf Knie Kunst AG and its customers. They form an integral part of every contract concluded between Rolf Knie Kunst AG and a customer. Any deviating terms, additional agreements, or guarantees are not binding unless we have explicitly acknowledged them in writing.
2. Website Text and Images
We strive to keep the text and images in our brochures and on our website up to date. However, all information is non-binding. We reserve the right to make changes at any time without prior notice. Claims for damages due to changes cannot be recognized, and all liability is excluded. The texts, images, graphics, logos, etc., provided on the Rolf Knie website may not be altered, copied for commercial purposes, or used on other websites. All trademarks and logos mentioned on the Rolf Knie website are legally protected trademarks. We assume no liability or guarantee for links found on our website.
3. Prices
Our listed prices are gross prices, including VAT. Prices are subject to change. We are happy to provide price quotes for larger quantities upon request.
4. Offers
Price inquiries will be answered as quickly as possible via phone, in writing, or by email at the latest daily rates. The prices listed in offers are binding only if an order is placed within the specified validity period and for the specified quantity.
5. Delivery Times
We aim to keep delivery times as short as possible and strive to serve our customers promptly. If stock items are unavailable, we rely on the manufacturer's delivery time. Estimated delivery times for non-stocked items and special orders are provided to the best of our knowledge but are non-binding. We are entitled to make partial deliveries at any time. Orders (including backorders) can only be canceled if a reasonable grace period has passed. Claims for damages due to delayed deliveries cannot be recognized.
6. Deliveries
Complaints regarding delivered goods must be reported to us in writing within 10 days.
7. Postage and Freight Costs
Postage and freight costs are borne by the buyer. Additional charges for express mail, fragile items, bulky goods, and transport insurance will be invoiced separately. The transport is at the recipient's risk.
8. Returns
Goods can be returned unused and in their original packaging within 10 days, free of charge, to our address. Used or damaged items cannot be returned. We reserve the right to refuse returns for goods sent back after 10 days. In the case of returns or exchanges, we reserve the right to charge processing and refurbishment costs. A copy of our invoice must be included with any return shipments. The sender is liable for any damage or loss during return shipping.
9. Warranty
Our invoice serves as the warranty certificate. Products that require repairs or servicing under warranty must be sent to us with a copy of the invoice. Unless otherwise stated, the manufacturer's warranty applies to all products. Service and repair work is covered by a three-month warranty (excluding computer support). Legal claims beyond the above liability are excluded. Transportation costs are borne by the buyer. The warranty becomes void if the product is used inappropriately, third parties perform repairs, or prescribed maintenance work is improperly carried out or omitted. The same applies to devices that have been opened or modified by third parties.
10. Payment Terms
Rolf Knie Kunst AG generally issues invoices for advance payment. Once payment is received or the credit card is charged, the goods are shipped.
Payment is due within 30 days from the invoice date. No discounts can be granted, and unauthorized deductions will be charged back. After the payment deadline, fees and interest of 6% will be charged. The attached payment slip must be used for payment.
11. Retention of Ownership
The delivered goods remain the property of Rolf Knie Kunst AG until the invoice has been settled or the final outstanding payment has been received.
12. Place of Performance and Jurisdiction
The place of performance for all claims arising from the business relationship is Rapperswil for both parties. However, Rolf Knie Kunst AG is entitled to take legal action against the customer at their place of residence or business.
Rolf Knie Kunst AG
Rolf Knie
Rütistrasse 165
8640 Rapperswil
Phone: (+41) 044 984 43 84
Commercial Register: CH-320.3.051.000-4
VAT: CHE-109.420.490
(C) 2023 - All rights reserved